Buying an under-construction apartment is a substantial financial commitment. If a project misses a promised milestone, buyers may face rent plus EMI, uncertainty about moving and pressure to accept a revised handover date. **The first useful step is not a public argument: it is building an accurate documentary timeline** and identifying the competent forum.
In West Bengal, the current authority for real estate regulation is the **West Bengal Real Estate Regulatory Authority (WBRERA)**. Buyers should use the [official WBRERA website](https://rera.wb.gov.in/) for current project details, complaint rules, application channels and notices. Older articles referring to WB-HIRA can be misleading.
Step 1: Verify the project identity and promised timeline
Record the exact legal name of the promoter, project name, phase, building or tower, registration number and sanctioned unit details. Compare what your executed agreement says about possession with the dates and updates disclosed through the regulator.
A builder's verbal commitment and a registered contractual deadline can be different. Keep both, but label them correctly. Some projects have approved extensions or phase-specific schedules; verify the actual position before describing a project as unlawful or non-compliant.
Step 2: Build a clear evidence file
Prepare digital and paper copies of:
- Application, allotment letter and registered or executed agreement for sale.
- Payment receipts, statements and bank transfer confirmations.
- Communications about construction progress, possession and date changes.
- Brochures or dated advertisements containing material promises.
- Official project registration and extension records where available.
- Photographs or inspection records that are accurately dated and located.
- A concise list of requested remedies and the factual basis for each.
Remove unrelated private information when sharing documents with parties who do not require it. Preserve originals and avoid altering screenshots or communications.
Step 3: Send a measured written enquiry
Request an updated construction schedule, status of approvals, expected handover date and explanation for the delay. Use email or another trackable written channel. If a customer-care response changes the timeline, ask for the supporting written notice.
Do not rely only on a WhatsApp voice call or a sales representative's informal statement. Record what the promoter confirms and whether any revised date is accepted by you.
